Terms & Conditions of Use

These Terms and Conditions govern access to and use of Veterinary AI. Please read them carefully before using the service, which is intended exclusively for persons aged 18 or over.

1.Introduction and nature of the service

1.1. Description of the Service: Veterinary AI is a technology platform that uses artificial intelligence to provide information, guidance, and resources relating to pet health, animal welfare, and pet care education. We offer automated conversation services, educational resources, and self-assessment tools based on general veterinary information, intended for an adult audience.

1.2. Nature of the Service — Virtual Pet Health Assistant: Veterinary AI acts exclusively as a virtual pet health guidance assistant supported by artificial intelligence technology. Its purpose is informational, educational, and to provide general guidance. The responses, suggestions, and recommendations provided are intended to complement and enrich the user's knowledge about pet care, but under no circumstances are they intended to, nor can they, replace the professional judgment of a veterinarian, veterinary nurse, or any other duly qualified and licensed animal health professional.

1.3. Not a Professional Veterinary Service: Veterinary AI does NOT constitute veterinary practice, professional veterinary services, or clinical diagnosis. We do not provide diagnoses, treatments, prescriptions, or specific veterinary advice. Any information provided must be regarded as general guidance of an educational nature and not as personalized professional advice or treatment.

1.4. Artificial Intelligence Technology: Our services are based on artificial intelligence algorithms that process information and provide automated responses. Although we use advanced technology and extensive databases, users must understand that this is an automated system with the limitations inherent to this technology, and that at no point are they interacting with a veterinary professional.

2.What Veterinary AI is not and does not do

Express statement of limitations: In order to ensure a clear and unambiguous understanding of the scope of the service, it is expressly stated that Veterinary AI does NOT constitute, perform, or have the ability to perform any of the following activities:

2.1. Name of the service: For the purposes of these Terms and Conditions and any official communication, Veterinary AI is defined as a virtual pet health guidance assistant powered by artificial intelligence. The platform's commercial name is used for identification purposes only and does not imply the provision of regulated professional veterinary services.

3.Website access and conditions

3.1. Website Access: Some areas of this Website are open to the general public and may be visited without registering personal data. However, in order to access the full Veterinary AI services, users must complete the registration process and confirm that they are of legal age.

3.2. Services: To use the Services offered by Veterinary AI, users may explore the various features available on the platform. To access the full Services, users must register by providing the requested information and accepting these terms and conditions.

3.3. Acceptance of the conditions: By accessing, registering for, and using the services, Users accept the Terms and Conditions of the Website. If, during registration, Users do not accept the terms and conditions of this Website, they will not be able to access the Services.

3.4. Review of the terms: Veterinary AI may review the Terms and Conditions of this Website at any time. Users will be notified of material changes. Users will be bound by the Terms and Conditions in force at the time they use the services.

3.5. Responsibility: It shall be the sole responsibility of Users to do everything necessary to access the Website, to ensure that they access the Website securely, and to be aware of, comply with, and accept the Terms and Conditions of this Website.

4.How to register with Veterinary AI

4.1. Registration: To access the full services, Users must complete the registration form, where they will be asked for basic identifying data (such as username, email address, and password) and express confirmation that they are 18 years of age or older. Please review the information you enter and correct any errors before completing registration.

4.2. Verification: Once registration is complete, Users will receive a confirmation at their email address. They must follow the instructions provided to activate their account.

4.3. Account responsibility: Users are responsible for maintaining the confidentiality of their access credentials and for all activity carried out under their account. They must report any unauthorized use of their account immediately.

5.Important limitations and safety recommendations

5.2. Express Recommendation to Consult a Professional: Users are strongly advised to consult a duly qualified and licensed veterinarian regarding any important decision relating to their pet's health, treatments, medication, diet, or significant changes in care. Veterinary AI may suggest when it is appropriate to seek professional help, but the ultimate responsibility for seeking such help rests solely with the user.

5.3. Technical Limitations of Artificial Intelligence: Artificial intelligence systems have inherent limitations, including but not limited to:

• Limited understanding of complex clinical and behavioral contexts.
• Inability to physically examine the animal or detect non-verbal signs.
• Lack of clinical intuition and practical experience.
• Reliance on prior data patterns.
• Possible misinterpretation of specific situations.
• Inability to establish a genuine veterinary relationship.
• Responses may not reflect the most recent scientific or veterinary standards, and may vary by species, breed, and region.

5.4. Situations Requiring Immediate Professional Attention: Users must seek professional help or contact an emergency veterinary service without delay if their pet shows, among others:

• Difficulty breathing, choking, or persistent coughing.
• Collapse, loss of consciousness, seizures, or sudden disorientation.
• Suspected ingestion of a toxic substance, medication, or foreign object.
• Heavy bleeding or a wound that will not stop bleeding.
• Repeated vomiting or diarrhea, especially with blood.
• Inability to urinate or defecate, or straining without result.
• A swollen, hard, or distended abdomen (possible bloat / GDV).
• Signs of severe pain, trembling, or crying out when touched.
• Heatstroke, severe hypothermia, or trauma from a fall or accident.
• Complications during pregnancy or labor.
• Refusal to eat or drink for a prolonged period, or rapid worsening of any symptom.

6.Confidentiality of conversations

General principle: Conversations held on the platform are strictly confidential. Veterinary AI undertakes to treat the content of users' interactions with the highest level of privacy and protection, in accordance with the GDPR and the LOPDGDD.

6.1. Confidential nature of conversations: The content of conversations that users hold with the Veterinary AI artificial intelligence assistant is considered confidential information. No third party, whether an individual or a legal entity outside the technical operation essential to the service, will have access to the content of such conversations.

6.2. Restricted access — who can and cannot see conversations:

6.3. Technical audit in the event of a platform incident: On an exceptional and restricted basis, the authorized technical team of Veterinary AI may access conversation content only in the following cases:

Cases that permit a technical audit:

• Serious technical failures of the platform affecting the integrity, security, or proper operation of the service.
• Security incidents or data breaches requiring review in order to contain the damage and inform those affected.
• Critical AI system errors that may have generated potentially harmful or incorrect responses.
• Compliance with legal reporting obligations to the Spanish Data Protection Agency (AEPD) in the event of a security breach.

Safeguards applying to the audit process:

• Access will be restricted to technical staff with express authorization and a justified need to know.
• An internal log will record the person, date, time, reason, and conversation(s) accessed.
• Access will be proportionate to the incident: limited to the minimum necessary in scope and duration.
• The affected user will be notified as soon as technically possible, unless a legal confidentiality obligation temporarily prevents this.
• The information accessed will be treated with a reinforced duty of secrecy and may not be used for any purpose other than resolving the incident.

6.4. Processing of data for service improvement: Should Veterinary AI use conversation data in anonymized and aggregated form to improve its models or the service, users will be informed and their express and unambiguous consent will be obtained in advance, in accordance with Article 6 of the GDPR. Users will have the right to withdraw such consent at any time, without this affecting the lawfulness of processing carried out before its withdrawal.

6.5. Deletion of conversation history: Users have the right to request the deletion of their conversation history at any time, without prejudice to any minimum retention period required by legal obligation. Requests may be made from their account settings or by contacting support@veterinaryai.ai.

7.Responsible use and user obligations

7.1. Truthful and Accurate Information: Users undertake to provide truthful, accurate, and up-to-date information. The quality of Veterinary AI's responses depends largely on the accuracy of the information provided.

7.2. Personal and Non-Commercial Use: The services are intended exclusively for the personal use of the registered adult user. Commercial use, resale, or any form of commercial exploitation of the services is prohibited.

7.3. Specific Prohibitions: It is expressly prohibited to use the service to:

• Obtain information intended to harm, neglect, or mistreat any animal, or to circumvent animal welfare laws.
• Obtain diagnostic or treatment information for animals belonging to third parties without their consent.
• Attempt to diagnose, treat, or advise on other people's animals based on information obtained.
• Carry out illegal activities or activities that may cause harm to third parties.
• Impersonate another person or deliberately provide false information, including as to age.
• Attempt to access restricted areas of the system or circumvent security measures.
• Use the service in an automated or bulk manner via bots or similar systems.

7.4. Critical Evaluation: Users acknowledge the importance of critically evaluating all information received and undertake to verify such information with additional sources and with a veterinary professional where appropriate.

7.5. Responsibility for Decision-Making: Users acknowledge that they are solely responsible for the decisions they make based on the information provided by Veterinary AI.

8.Privacy and data protection

8.1. Applicable Legislation: The processing of personal data is governed by our Privacy Policy, in full compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR) and Spanish Organic Law 3/2018 of December 5 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

8.2. Data Controller: The controller of users' personal data is the owner of the Veterinary AI platform, whose full identifying details appear in the Website's Legal Notice. For any matter relating to data processing, please contact support@veterinaryai.ai.

8.3. Pet Health Information: Conversations held on this platform mainly contain information about the health of the user's pet. Data relating to animals is not, in itself, personal data under the GDPR; however, since it is linked to the user's account, Veterinary AI treats it with the same confidentiality and security safeguards as personal data, and does not share it with insurers, employers, or any unauthorized third party.

8.4. Processor — Anthropic, PBC: To provide the artificial intelligence conversation service, Veterinary AI uses the API of Anthropic, PBC (Claude model). Under Article 28 of the GDPR, Anthropic acts as the processor of the data that users enter into conversations, while Veterinary AI acts as the controller. The relationship with Anthropic is governed by its Data Processing Addendum (DPA), which includes the Standard Contractual Clauses (SCCs) approved by the European Commission as the mechanism for international data transfers (modules 2 and 3). Anthropic undertakes to process data exclusively in accordance with the controller's instructions and not to use it to train its models unless expressly authorized.

8.5. International Data Transfers: Anthropic, PBC is headquartered in San Francisco, California (USA). The processing of conversations may involve an international transfer of data outside the European Economic Area. This transfer is carried out under the Standard Contractual Clauses adopted by the European Commission (Implementing Decision 2021/914), included in Anthropic's current DPA. Anthropic has infrastructure in multiple geographic regions to improve service reliability.

8.6. Sub-processors: Veterinary AI informs users that the following main providers act as sub-processors in the provision of the service:

Users accept that Veterinary AI may use sub-processors to provide the service, provided that they are subject to equivalent data protection obligations. In the event of material changes to the list of sub-processors, users will be informed sufficiently in advance.

8.7. Data Retention by Anthropic: In accordance with Anthropic's policy for API customers, conversation inputs and outputs are deleted from Anthropic's servers within a maximum of 30 days of receipt or generation, unless a legal or technical exception applies (for example, if the conversation is flagged by abuse detection systems, in which case retention may be extended to up to 2 years). Anthropic does not use API data to train its AI models by default.

8.8. Data Retention by Veterinary AI: Account data (username, email address) is retained for the duration of the contractual relationship and, once terminated, for the periods legally required. Conversation history stored on the platform is retained while the user keeps their account active, unless early deletion is requested. Billing data is retained for the period required by applicable tax legislation (minimum 5 years).

8.9. Restriction of Use for Minors: The service is intended exclusively for persons aged 18 or over with the legal capacity to enter into contracts. Persons under 18 may not register or use the service under any circumstances. Upon registration, users expressly declare that they are 18 years of age or older. Should Veterinary AI become aware that a user is a minor, it will immediately cancel their account and delete their data.

8.10. Automated Decisions: The service generates responses through automated processing of the information provided by the user. Under Article 22 of the GDPR, users have the right not to be subject to decisions based solely on automated processing that produce legal effects or significantly affect them. In the context of this service, the assistant's responses are purely informational and do not constitute binding decisions. Users retain full autonomy over their own decisions at all times. If a user wishes to request human review of any interaction, they may do so by contacting support@veterinaryai.ai.

8.11. User Rights: Users may exercise their rights of access, rectification, erasure ("right to be forgotten"), restriction of processing, portability, objection, and withdrawal of consent at any time, and may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es). To exercise any of these rights, users must write to support@veterinaryai.ai indicating the right they wish to exercise and attaching a copy of their identity document.

8.12. Cookies: Users should review our Cookies Policy for information on how and why we use cookies to improve the quality of the Website and the Service we provide.

9.Limitation and exclusion of liability

9.1. General Exclusion of Liability: To the maximum extent permitted by law, Veterinary AI excludes all liability for:

• Decisions made by the user based on the responses or information provided.
• Direct, indirect, incidental, or consequential consequences arising from the use of the information supplied.
• Harm caused by relying solely on the responses of the artificial intelligence.
• Undesired outcomes arising from following the suggestions, recommendations, or information provided, including deterioration in an animal's health.
• Loss of opportunities, profits, or expected savings.
• Emotional distress or damages of any other nature.

9.2. No Warranties: We do not warrant that:

• Responses are entirely accurate, complete, or applicable to every specific situation, species, or breed.
• Use of the service will produce specific results or improvements in an animal's health.
• The information is always up to date or exhaustive.
• The service is free of errors, interruptions, or technical failures.
• The algorithms correctly interpret all the information provided.

9.3. Time and Financial Limitation: In no event shall our liability exceed the amount paid by the user for the services during the 12 months preceding the event giving rise to the claim, nor exceed 100 euros.

9.4. Third-Party Information: We are not responsible for the content of linked websites or third-party information that may be referenced or recommended through our service.

10.Specific user responsibilities

10.1. Acknowledgment of Limitations: Users expressly acknowledge that:

• They use the service at their own risk and responsibility.
• They understand the limitations inherent to artificial intelligence systems.
• They understand that this is not a professional veterinary service and that no veterinarian-client-patient relationship is created.
• Final decisions about their pet's health are solely their own.

10.2. Duty of Care: Users undertake to:

• Seek professional help whenever appropriate or necessary.
• Not base important decisions about their pet's health solely on the information provided.
• Inform themselves properly about any recommendation before acting on it.
• Maintain a critical and responsible approach when using the service.

10.3. Release of Liability: Users expressly release Veterinary AI from any liability arising from their use of the service, acknowledging that they act of their own free will and under their sole responsibility.

11.Intellectual property

11.1. Property Rights: The intellectual property rights over the arrangement of the Website's content, its graphic design, the artificial intelligence algorithms, the underlying computer programs, and the various elements that make up the Website are protected by applicable intellectual and industrial property legislation.

11.2. License of Use: Use of the Website by the User does not imply the assignment of any intellectual property right. The reproduction, transformation, distribution, public communication, making available, extraction, and/or reuse of the Website and its content without express authorization is expressly prohibited.

11.3. Prohibition of Reverse Engineering: It is prohibited to reverse engineer, decompile, or attempt to extract the source code of the algorithms used.

12.Availability and changes to the service

12.1. Availability: We strive to keep the service available 24/7, but we do not guarantee continuous availability due to maintenance, updates, technical failures, or force majeure.

12.2. Changes: We reserve the right to modify, update, suspend, or discontinue the service in whole or in part at any time, with or without prior notice.

12.3. Updates: Algorithms and content may be updated periodically to improve the quality of the service.

13.Termination and suspension

13.1. Grounds for Termination: We may suspend or cancel the user's access to the service immediately if they:

• Breach these Terms and Conditions.
• Use the service fraudulently or unlawfully.
• Deliberately provide false information, including as to age.
• Carry out activities that may harm the service or other users.

13.2. Effects of Termination: Upon termination, the user will immediately lose access to all Veterinary AI services.

14.Communications

14.1. Means of Communication: Communications will preferably be made by electronic means. Users agree to receive communications by email or through notifications on the platform.

14.2. Language: Official communications will be made in English, which shall prevail in the event of discrepancies in translations.

15.Force majeure

15.1. Definition: We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, epidemics; failures in telecommunications or internet infrastructure; cyberattacks, computer viruses; government action, legislation, regulations; strikes, labor disputes; and failures of essential service providers.

15.2. Suspension of Obligations: During force majeure events, our obligations shall be suspended until such circumstances cease.

16.Additional conditions and final provisions

16.1. Partial Invalidity: If any provision of these terms is declared null or unenforceable, the remaining provisions shall remain in full force and effect.

16.2. Entire Agreement: These Terms and Conditions, together with the Privacy Policy, constitute the entire agreement between the user and Veterinary AI.

16.3. Waiver: Any failure to enforce any provision shall not constitute a waiver of our rights.

16.4. Assignment: Users may not assign their rights or obligations under these terms without our prior written consent. We may assign our rights and obligations without restriction.

16.5. Headings: Section headings are purely descriptive and do not affect the interpretation of the terms.

17.User support

17.1. Contact Channels: For any query, technical issue, or matter relating to these terms, users may contact us at support@veterinaryai.ai or through the channels available on the Website.

17.2. Complaints and Suggestions: We value our users' feedback and undertake to respond to queries within a reasonable time.

18.Governing law and jurisdiction

18.1. Governing Law: These Terms and Conditions shall be governed by and construed in accordance with Spanish law.

18.2. Dispute Resolution: For the resolution of any dispute that may arise in relation to these terms, the parties expressly submit to the courts corresponding to the user's domicile in Spain or, where the user is domiciled outside Spain, to the courts of the owner's domicile, without prejudice to any mandatory consumer protection rules applicable in the user's country of residence.

18.3. Mediation: Before resorting to legal proceedings, the parties undertake to attempt to resolve any dispute through mediation.

19.Refund and cancellation policy

19.1. Free Trial: Veterinary AI offers all users a free trial period allowing them to explore and evaluate the service's features before making any payment. During this period, users can check whether the service meets their needs and expectations at no cost.

19.2. No-Refund Policy: Since Veterinary AI provides users with a free trial prior to purchasing any paid plan, once payment for a subscription has been made, refund requests will not be accepted. By purchasing a paid plan, users acknowledge that they have had the opportunity to evaluate the service free of charge and that they are making the payment with full knowledge of the platform's features, functionality, and limitations.

19.3. Waiver of the Right of Withdrawal: In accordance with Article 103(m) of Spanish Royal Legislative Decree 1/2007 of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users, the user expressly agrees that the supply of digital content begins immediately upon payment confirmation, thereby waiving their right of withdrawal, since performance of the service starts with the user's express consent.

19.4. Subscription Cancellation: Users may cancel their subscription at any time through their account settings or by contacting user support at support@veterinaryai.ai. Cancellation will take effect at the end of the current billing period, with access to the service maintained until that date. No refunds will be issued for unused partial periods.

19.5. Automatic Renewal: Subscriptions renew automatically at the end of each billing period. Users will be notified sufficiently in advance of the renewal date. Users who do not wish to renew must cancel their subscription before the renewal date to avoid further charges.

19.6. Refunds Following Account Suspension: If Veterinary AI suspends or cancels a user's account for breach of these Terms and Conditions under section 13, no refund of amounts paid will be issued.